The SolidWorks Customer Portal is one of your best resources for information and support for the SolidWorks family of software.  From the Portal you’ll have a quick link to:

• Downloads and Updates to update your SolidWorks, Enterprise, and 3DVIA software
• Knowledge Base where you can search for solutions to questions and problems
• Enhancement Requests where you can influence how the software will work in the future
• Fixed SPR list to see what issues have been fixed in the new versions and service packs.
• Forums where you can connect with other SolidWorks users and find solutions to your challenges or help others with theirs
• Certification to find out how to join an elite group of SolidWorks users by becoming certified
• Admin Guides to find the documentation for What’s New, Installation, Administration
• Learning Resources to have access to tutorial files, Administrative Guides, Tech Tips, & other resources

 This is not an exhaustive list of all of the resources but I hope it’s enough to pique your interest.

 Creating an Account

To access the Customer Portal, select the Login link on the top of the SolidWorks home page http://www.solidworks.com then select SolidWorks Customer Portal.

 Login using your existing account information.  If you do not have an account yet you will have to create one.

 To create a member account:

1. Select the Click here to create an account short cut beneath Not a member?
2. Select Customer and enter the serial number.
3. Enter a valid email address, click Next.  As with most forms the * fields are required, the rest are optional.
4. Fill in your first name and your last name, click Next.
5. Enter the account information, click Next.  The account name is the company name.
6. Enter a password and fill in some profile questions, click Next.
7. Then you will be required to accept the “Export Eligibility Requirements” agreement.
8. Once you accept the agreement you will be brought to the SolidWorks Customer Portal.

NOTE: Many of the links in the Self Service area are not available () unless you have entered a serial number that has an active subscription service contract.  You must Register My Products under the My Support section to unlock the links.

Once you’re in, take some time and explore all of the resources.  You’ll probably be surprised at all of the information available to you.

As always, if you have any questions, please give us a call.

Back in the olden days (Windows XP) many of us were told to turn off all of the graphical bells and whistles to free up more resources for SolidWorks. So if you’ve upgraded to Windows 7 you might still think that’s what you should do. Well come to find out, in Windows 7 you want to use one of the cool desktop themes (called Aero) if you want SolidWorks to work at its best. Using basic themes disables some 3-D graphical acceleration that SolidWorks uses.

Microsoft calls this the “Aero desktop experience.” According to Microsoft: “You can enjoy visually appealing effects and appearance and also benefit from better access to your programs.” If you want to read more about the Aero experience go to http://windows.microsoft.com/en-US/windows7/What-is-the-Aero-desktop-experience.  There is a great explanation about the visual effects and switching between programs.

To check to see if you are currently using an Aero theme, right click on the Desktop and select Personalize. Scroll down and you will see a group called Aero Themes. Select one of those or go online and download one of the many other themes available and enjoy!

OK, this blog is not a rant or rave – it’s just a gentle push to get you technophobes out there to learn how to be comfortable using your computer. So here goes…

• A pilot knows how to take off and fly but didn’t think he needed to learn how to land. He figures gravity will take care of it.
• A surgeon didn’t bother learning anatomy. He figures he’ll just dig around and eventually find your appendix.

These aren’t going to happen, thankfully, but the idea is no different than if you don’t learn how to do your job completely because you haven’t learned how to use your computer.

I’ve been involved in teaching people how to use software for over twenty years. Back in 1988, the majority o f the people in my class had never used a computer before. That was understandable. But that’s not the case today. Your computer is probably a critical part of your job and it’s as important as a pilot learning how to land or a surgeon learning anatomy. If you can’t use one of the tools of your job you cost the company money.

Fear is usually the main reason for not learning how to be comfortable using your computer. Some important things you need to know if you do something wrong:
1. Your computer will not blow up.
2. You won’t take down your company’s network.
3. You won’t take down the electric grid.
4. You won’t start WW III.

If you’re not comfortable using your computer and getting around in Windows you can:
• Take a class – you should be able to find a free or inexpensive class at your local school or library.
• Read a book – There are lots of books available like the “for Dummies” series or “The Complete Idiot’s Guide” series. These are written for people who aren’t experts but need to learn. Ask at a book store or the library.
• Check out the internet – OK, I know. You can’t use a computer now, so how can you check the internet? Well, there are people to help you –coworkers, family, friends, or a librarian.

Remember you don’t have to learn HOW a computer works; you just need to learn how to USE it.

Do you ever get the feeling that your computer is doing things behind your back?  Does it take a long time to boot up in the morning?  If so, then you probably have programs running in the background that open on startup that you aren’t aware of.  To see a list of these, run the msconfig program built into your Windows operating system.

In Windows XP, click on Start, then Run, and then type in msconfig. 

In Vista or Windows 7, click on Start, and then type msconfig in the Search box.

Click on the Startup tab and uncheck the ones you don’t want to run at start up.  The next time you reboot, those programs will not start.

If you use the Complete Search as the basis for your search card, you may want to change the default value for some of the check boxes like “Display Folders” or “Search all versions.”  The method to do this is not clear in the Administration Guide for 2011 and isn’t explained in the Help.  It’s not hard, just hard to find!

1. Open the Card Editor and open the search card.
2. Go to the Card menu and select Default Values.
3. In the Default values window, select “Click here to add variable.”
   Scroll down and select the variable such as Find Files, Find Folders, or Search Previous Versions.
4. Click in the Value column and enter 0 to uncheck.
5. Repeat for any other variables.